Maintaining the confidentiality and your privacy of your personal information is very important to Us. We are committed to safeguarding Your personal information. This privacy statement describes what information We collect, how information is collected, used and managed, when advice may be disclosed to third parties with Your consent, Your rights for requesting access to or amending Your personal information, together with how you can provide Us with feedback or make a criticism. This record may be amended by Us from time to time.
Consent means Your permission. Your consent can be tacit or express. Express consent can be written (e.g. when you sign a form or send us correspondence) or verbal (e.g. when you give us your permission over the phone or in face-to-face conversations). Your approval will be indicated when we can reasonably form a conclusion from our pre recognized relationship with You Which You have given permission by either deciding to not take actions or taking action.
Private advice has precisely the same significance that it has under the Privacy Act 1988 (Cth), namely advice or an opinion, whether accurate or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, in the advice or opinion.
3. Information We Gather
We'll only collect information which is essential for providing You with our services. We'll only collect information which is needed for the functions for which it'll be used. Kind and the amount of personal information We collect from You and hold about you are going to fluctuate depending on whether you happen to be an existing patient or customer of another Dental Care Network practice or Us, have made enquiries about Our products and services as well as the extent to which you've got used Our goods and services. If You implement to be, are now or have in the past the personal, or individually identifiable information that We hold about You may comprise:
Name, e-mail and address, phone contact details;
Private details such as for example gender and age;
details of previous dentists you've been a patient of;
your Medicare number;
Records of service contacts like system notes and voice recordings of telephone conversation you've had with our workers;
Census and statistical information for functions including risk assessment and product development;
financial advice (as an example, credit card numbers to assist in the management of payments for dental services);
Details of purchases made and professional services used, like the date; and
current health and dental assessment; and
4. Information May Be Collected
We may collect personal information directly from you in numerous ways, including:
You choose to provide it right to Us in order for Us to provide dental services to you;
Forms may be completed by you, send an e-mail to Us, provide advice during a visit to Our Dental practice;
you may choose to provide advice through the contact forms housed on www.dentalcarenetwork.com;
By using Our services or purchase goods from Us.
We may also collect information from Dental Corporation Pty Ltd or other third parties if you've provided approval to them under their own privacy policies:
We may collect info from third parties including your health insurance provider or Medicare; or
5. Use and disclosure of Your Private Info
We use Your personal information primarily to provide, manage and administer products and dental services to You Personally and operate an efficient and sustainable business. As a part of these procedures, We may disclose Your personal advice on a confidential basis to Dental Corporation Pty Ltd and its associated entities within the Bupa Australia Group of companies. Furthermore, Your personal advice may be used by us for quite a few purposes, including:
To provide associated and dental services to You;
to maintain and manage Your patient file(s) at Our dental practice;
To contact You in relation to any matter relating to You or the dental services or products provided to You;
To reply Your enquiries and deliver dental services to You;
To execute internal functions for example accounting, management, quality assurance and information technology;
to resolve grievances;
To monitor price and value services and products;
To conduct marketing surveys, research and statistical analysis;
to fulfil promotion promotions;
To manage Your invoicing for dental services, credit card payments, or to collect unpaid invoices;
Upwards regarding additional to follow You treatments or dental assessments needed;
To send You advice about Us;
To comply with regulations or any laws.
To Your nominated relatives in a emergency;
To government and regulatory bodies, eg. Medicare;
To auditors and other service providers We may appoint to ensure the ethics of Our operations and services;
To any individual or entity acting on Our behalf;
To Us obtaining the second opinion or the referral to dentists, dental specialists and other healthcare professionals, for the purpose of seeking a second opinion or a referral, where You have accepted;
To carry out a review for the purposes of the practice of improving the quality of care provided;
Where disclosure is required legally, eg. Compulsory notices of law, tribunals or government agencies.
Nonetheless, if We do send your personal information outside Australia we are going to require the receiver of the advice complies with contractual duties and privacy laws to maintain the security of the data.
5.2 Direct marketing
From time to time, We may contact you to be provided by You with information about services and other products made available from Us, our associated entities and our business partners that may be of advantage to You and Your family. It may be via mail, phone, e-mail or SMS when you are contacted by us. It is possible to contact Us at any time to let Us know should You not wish to get marketing material from Us,. Our contact details have reached the end of the policy. When You contact this request to be made by Us, We will action your request within 5 working days.
If You request not to receive advertising material, please note that you will be still contacted by us in relation to Our ongoing relationship with You. For example, we shall still send You any bills, statements and notices which might be related to the products and services you might have purchased from Us.
6. Management and storage of Private Information
We shall take reasonable steps to ensure That The personal information is stored securely and is protected from loss and misuse and from unauthorised access, alteration or disclosure. We shall take reasonable steps to ensure that personal information provided by you'll be managed relative to Australian privacy laws such as the Privacy Principles that are Australian. We keep processes and strict data security standards with a view to preventing unauthorised access by anyone other than Us.
Our workers may handle your personal information. Information can be utilized by staff at an Our practice for the provision of dental services to You. Your personal information is kept by us for as long as it is required to comply with legal demands and to provide the services and products You requested from Us to You.
If We no more require Your personal information for any purpose, including legal purposes, we shall take reasonable steps to destroy or de-identify your personal information except in circumstances permitted or required legally.
7. Accessing, Upgrading, Amending and Correcting Your Info
7.1 Access to personal advice
You've the right to obtain personal information that is certainly held about you. It is possible to ask Us for accessibility to the advice that We hold about you. Simply contact Us (Our contact details are listed below) to make your request. If it is sensible to achieve that we shall constantly endeavour to meet with Your request for access within a reasonable time and in the way requested by You. However in some conditions, access to particular information may be dropped. Including these situation:
We use or no longer hold the advice;
providing access would have an excessive impact on the privacy of others;
The request is frivolous or vexatious;
The advice relates to existing or anticipated legal proceedings and wouldn't generally be disclosed as part of those proceedings;
providing access would be likely to prejudice the prevention, detection, investigation and prosecution of possible unlawful activity;
where access would pose a risk to the life or health of any person;
If we're unable to give You access to the advice you've requested, you will be given written reasons for this particular decision when Your request is responded to by us by us. Please see section 9 of the Policy for more information, if You have any concerns about the refusal.
We may charge You a decent fee for access to some kinds of info. This fee will be limited to the price of recouping Our prices for providing the advice to You. For example, file retrieval, photocopy, labour and delivery to You Personally. We will not bill a request to get Your advice to be made by You.
You may request access to your personal information by contacting Us as per the contact details at the conclusion of the document.
7.2 Correcting your personal info To enable Us to provide you with the best possible service, it is important that the information We hold about You is precise. We shall take reasonable steps to ensure That The personal information is accurate, complete and up-to-date at the time of gathering, using or disclosing it. If You believe any information We hold about you is incomplete, incorrect or out-of-date, You should contact Us to let Us know. We are going to respond within a fair period to Your request and will take reasonable steps to amend Your records.
8. Changes to the Privacy Statement
We may change the information or services found on Our web site without notice anytime. Consequently Our Privacy Statement may change at any time additionally without notice.
9. Our Contact Information and Concluding your Concerns
You'll be able to contact Us if You have any questions or concerns about how Your personal information has been managed or about this record.
We can be contacted by you and request to speak to Our Privacy Officer.
Should You not feel Your complaint was solved, or in Case You Are not happy with Our reply, you're able to seek guidance in the Office of the Australian Information Commissioner by calling 1300 363 992.
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